ARC Fire Safety and Security was founded on the principle of providing best advice, best service support and solutions created collaboratively with our valued clients.
As we have grown as a company, it has been part of our business model to carry on embracing the same ethos and values and support each other as we continue to deliver it. Whilst our team has continued to grow, it is not only important to us that we continue to deliver the level of service and solutions in a vision that we believe sets us apart from other companies but also that our clients have a clear expectation of us.
The decision was made to highlight a set of Core values which we believed not only highlighted our ongoing promise to each other and our Client partners but also our signature on delivery.
A series of internal workshops were put together, with colleagues from our Service, Installation and Admin teams, but also Management and an independent consultancy. Our intention was to ensure that all of us had the chance to express what we believed to be important to us in customer delivery and experience and also what we believed set us apart from our competitors. The workshops culminated in five chosen words which we have since taken on as our Core values. Absolutely by chance and not until the process was complete, did someone notice that our chosen words actually spelt out the word – ‘PROUD’. The fact that we are all proud to be part of the continuing journey at ARC Fire Safety and Security could almost be a sixth core value!
Our core values are now on display all around our offices as a reminder of what we strive to create and deliver as a team, to our team and to our Client partners.
Positivity
- Being part of a solution and encouraging others to be part of it
- Giving support and showing appreciation in our different strengths and abilities
- Showing courage and challenging negativity
Respect
- Having regard for the views of others
- Showing care and kindness as we look to support each other and our clients with dignity
Ownership
- Supporting the integrity of our company, our colleagues and our clients
- Having the courage to take responsibility in finding and being part of the solution
Unity
- Stronger together
- Collective ownership of success
- Nurturing harmony within our team
Delivery
- Pride in delivering best advice and excellence – together
- Pride and passion in our service and solutions